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Featured Member: Touchpoint Design

Published on Wednesday, 14th August 2019

Our Content Apprentice Izzy headed over to Bath for this month's Featured Member to talk with Sue Bush, Creative Director at Touchpoint Design, and find out more about what they're up to. Here’s what we learned...

Hi Sue, tell us what you do?

We are a brand design agency, we design brand identities, primarily for arts and culture and not for profit clients. We work across all touchpoints, which is where we got our name. The touchpoints are: digital, printed materials and large-format visuals. Ensuring a consistent brand identity across all applications.

Who are your team?

There are 3 of us in the production team, myself (creative director), Georgia (designer) and Ian (technical director). We are a small team, but we collaborate with lots of talented associates that we bring in on a project by project basis. 

How long have you been a Bristol Media member?

We’ve been a Bristol Media member for 4 years I believe. We became members because I moved to the South West from London, so it was a good way to get to know everyone and join the creative community. 

What’s your favourite place in Bath and Bristol?

In Bath, Solsbury Hill, it’s really invigorating up there. It’s a steep hill but a great place to clear your mind. In Bristol, probably the harbourside, a great place for people watching.

What are you most proud of as a business?

I love that we punch above our weight. We’re only small but we take on some really big briefs, size is not an issue. Our rebrand of the American Museum & Gardens was a great example of where we demonstrated what we can achieve with a complex and demanding brief.

Our favourite projects to work on are those where we get involved right from the brand discovery stage, researching, unpacking client vision and values, positioning etc. Going in deep from the start gives us insight and helps us to maximise impact and spark really effective creative solutions.

What exciting plans have you got coming up this year?

We are working on a website with Taxi Studio for the West of England Design Forum to help women in design. There’s a big disparity between women reaching roles of seniority so it’s great to work for something we’re passionate about.

We’re also a part of a ‘mastermind’ group of 8 agency owners. We’re small giants, like the concept developed in the book Small Giants by Bo Burlingham. Based around the idea of sustainable agency growth, rather than expand for the sake of it, to make a wider positive impact beyond simply our own financial gain. So we’re excited to see where this takes us in the future!

Whose work do you admire and why?

Marina Willer from Pentagram. We love her, she’s very humble considering how successful she is, and she works in sectors we work in (charities and creative arts). Her work with Amnesty International and the Serpentine Gallery in particular. She creates clear solutions that are bold and impactful. She is a stand out influence for us.

If there’s one thing we need more of in this region, what is it?

In Bath, it would be great to see a big contemporary art centre. Bristol has Spike Island and the Arnolfini, and while Bath has great spaces, like The Edge and 44AD, it would be nice to have a permanent space that can pull in some of the bigger high-profile artists and act as a creative hub across disciplines.

If you could sum up Bristol in 3 words, what would they be?

Vibrant, refreshingly diverse and fiercely-independent.

What’s the best tip/trick you’ve learnt as a business?

For designers, use a notebook! Don’t go straight for the computer, sketch ideas before you start pushing pixels around, it’s so much easier and quicker. Leuchtturm notebooks are our favourite! Our greatest tip is to really listen. Ask questions, then actively listening to the answers. Prompt and facilitate those conversations to get insight.

Keen to feature your business? If you'd like to be part of our Featured Member series, email Kirsty or Izzy for more information. See you in September!