Account Manager | Armadillo

Function: Account Manager

Role categories: Marketing

  • Rate/Salary: Competitive
  • Location: Bristol
  • Type: permanent
  • Starting date: ASAP
  • Expires: 30/11/2019

Job description

At Armadillo, we work with some of the world’s biggest brands, including Disney, McDonald’s, P&O Cruises and Cunard Cruises, to produce beautifully creative and effective CRM campaigns.

We believe in the long-term success that comes from always putting the best interests of our clients and the well-being and progression of our staff at the heart of everything we do. We are ambitious and free-thinking, yet at the same time pragmatic and straightforward.

We have ambitious plans to grow the agency. Our aim is to become the UK’s most recommended CRM agency: the one everyone wants to work with or for.

So, think you can help us?

We’re looking for an experienced Account Manager to help manage one of our biggest accounts.

You’ll need to be a confident communicator who is comfortable building strong relationships with clients and colleagues. Working closely with the Digital Experience and Digital Operations teams, you will be responsible for the successful delivery of client campaigns on a day-to-day basis with support from the wider team.

Person specification

Key responsibilities

  • Responding to client briefs, you’ll add value by questioning and challenging assumptions, establishing the clear requirements and ensuring this is factored into cost estimates

  • Co-ordinating internal resources to manage workflow and delivery of projects, ensuring senior team are kept abreast of projects and aware of any potential opportunities or issues you have identified

  • Confidently presenting strategies, creative and analysis to the client and wider agency team, capturing feedback and ensuring it is actioned

  • Supporting senior team members with account finance and forecasting

Specific skills and experience

  • Experience of managing estimating and finances 

  • Ability to think on your feet and find resolutions that work in the client’s best interest

  • Great attention to detail, ensuring all work is checked before sharing with the client

  • A collaborative team player who ensures the highest standard of work

  • A clear communicator to consistently delivers a high standard, whether when writing an email or speaking with your client on the phone or face-to-face

  • Excellent understanding of the industry and current trends, keeping abreast of the latest developments and their impact for the industry

  • Excellent QA skills, ensuring all email tests are checked thoroughly 

  • Good understanding of UK data protection regulations, ensuring adherence to best practice


As well as the benefits you would expect, including contributory pension, cycle to work scheme and plenty of social events, at Armadillo you will also enjoy:

  • Flexible working
  • 25 days’ annual leave, a day off on your birthday and Summer and Christmas hours in June, July, August and December
  • Secure cycle storage, free gym and shower facilities
  • Fresh fruit, proper coffee, a selection of teas, soft-drinks and biscuits, plus a delicious breakfast every Tuesday

Armadillo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.