Estates Services Officer, We The Curious

Function: Facilities Assistant

Role categories: Facilities

  • Rate/Salary: starting from £23 per year
  • Location: Bristol
  • Type: permanent
  • Starting date: ASAP
  • Expires: 28/05/2018

Job description

REPORTS TO:                      Estates Services Manager

SALARY:                              £23,000 per annum

HOURS:                              12 hour shifts covering days, nights, weekends and bank holidays.  Shift Pattern (168 hours), 3 Days and 4 Nights then 3 rest days, 4 Days and 3 Nights then 4 rest days.

 

Overall description of job

‘We The Curious’ is a site consisting of a visitor attraction building, car park, tenanted buildings, and public squares covering 11 acres. With no physical barrier to gain access to the property it is essential that regular patrols and CCTV monitoring is carried out to help create a relaxed safe atmosphere for our visitors and the general public alike. The Open Spaces which we have responsibility for include several artworks, statues, sculptures and water features. The car park is 2 level subsurface structure with a capacity of 500 which is open 24 hours a day, 7 days a week/ 365 days a year.

 

Our Estates Services team are a critical part of the great visitor experience that We The Curious is known for. This role is responsible for the safety, monitoring and smooth running of our 11 acre site as a key part of the wider Estates Team.  You will be representing We The Curious and in some cases the first point of contact for our visitors.  You will need to demonstrate excellent customer service skills and the ability to provide our visitors with a warm welcome whilst creating a safe and secure environment. 

Responsibilities

Working within a customer focused environment
Patrolling and monitoring of our 11-acre site, buildings and car park
Reporting of any suspicious incidents
Liaison with Emergency Services
Monitor and control access to our buildings
Providing first level fault-finding for our car park equipment
Management of all vehicles on site and issuing of parking enforcement tickets when needed
Monitoring of CCTV system and alarm systems
Management of our fire alarm systems and access control software
Managing incoming and outgoing deliveries/mail
Supply of services to staff offices
Work closely alongside Estates Maintenance, Estates Facilities and Head of Estates

 

 

Person specification

Skills & Experience

Experience in a similar customer focused environment is essential
Must have checkable history (work and education)
Will be required to have an Enhanced Criminal Records Bureau check (DBS)
Computer Literacy is essential
Operational familiarity with CCTV, Fire, and Intruder systems is desirable