Account Manager - Giftcloud (Maternity cover), Invitation Digital Limited

Function: Account Manager

  • Rate/Salary: Salary dependent on experience
  • Location: Bristol
  • Starting date: ASAP
  • Expires: 15/06/2018

Job description

IDL, part of the Groupon family is one of Europe's fastest growing mobile marketing companies, with a team of over 100 working on its award-winning vouchercloud and Giftcloud businesses to deliver innovative digital campaigns for world famous brands. 

IDL's flagship product - vouchercloud - is a UK leading voucher platform, having revolutionised the marketplace with the launch of Europe's first voucher app in 2010. The app has since been downloaded over 10 million times globally, and the website sees 5 million monthly web sessions, with savvy shoppers across the world accessing a huge range of money saving deals. 

Giftcloud followed, launching in 2014 as Europe's first entirely digital gifting app and website, enabling users to get instant access to digital gift cards and working with some of the UK's biggest brands to deliver fully digital rewards and loyalty solutions. 

Innovation is at the heart of everything we do at IDL, and our entrepreneurial spirit continues to thrive alongside our immense growth. We're hugely proud of our award-winning team, and the successful candidate will be given every opportunity to grow their skill set and advance their career in our forward-thinking and ever-evolving company. You'll be joining a hardworking, dynamic and fun team, with regular events to look forward to and plenty of opportunity to socialise as a team. 

Role Summary

Giftcloud is looking for an Account Manager to join our growing team.  As an Account Manager you will be primarily responsible for managing a portfolio of large clients on a day-to-day basis. The role will include managing and executing client campaigns, identifying opportunities to increase revenue and bringing new products to market.

Duties include:

Account Management:

  • Develop and manage strategic relationships with large brands, affiliate networks and agencies to increase client spend.
  • Responsible for new client onboarding, ensuring new clients are set up in a timely and efficient manner.
  • Full end to end management of product setup to ensure new products are brought to market successfully.
  • Manage and execute all elements of client campaigns to deliver maximum value and ROI for the business and clients
  • Communicate in a professional and timely manner with brands and networks
  • Develop and understand the client’s long and short term marketing objectives, identifying opportunities to increase revenue and performance
  • Resolving customer, product and IT issues
  • Setting up, analysing and making improvements to large and frequent campaigns
  • Managing multiple clients at any one time
  • Manage client expectations on campaign performance
  • Complete regular offer performance reviews and forecasts
  • Assisting in the preparation of reports and client presentations using software such as Google Docs and Microsoft Office
  • Proactively develop a deep understanding of the gifting sector and key trends

Reporting:

  • Deliver weekly reports and updates on portfolio growth and effectiveness of campaign managementUtilise Google analytics, internal data and market insight to deliver post campaign reports to drive future performance
  • Identify and report on weekly and monthly fluctuations
  • Attend and prepare updates for the weekly Giftcloud meeting
  • Report on competitor activity for clients

Other:

  • Liaising with finance to ensure invoices are sent, overdue payments are collected and breakage and commission statements are delivered
  • Monitor and manage stock for all campaigns
  • Assisting the customer service team with customer queries

Person specification

Requirements:

  • Great relationship management skills
  • Experience of managing relationships and building strong relationships
  • A proven track record of delivering campaigns in line with KPI’s
  • Excellent verbal and written communication skills
  • Highly organised with exceptional attention to detail
  • Ability to manipulate large amounts of raw data and draw meaningful conclusions
  • Ability to work on multi-faceted client programs and deal with tight deadlines
  • Confident, with strong interpersonal skills in a client facing situation
  • Proficient user of MS Office and Google Docs

Personal attributes

  • Works accurately at a fast pace
  • Determined, with an ability to overcome any obstacles presented in a start-up business
  • Remains calm under pressure and exerts a positive influence
  • Professional, confident, self-motivated and enthusiastic
  • Ability to remain calm under pressure and work to deadlines in a fast paced environment
  • Desire for continuous personal improvement
  • Passion for digital marketing especially mobile
  • A great team player

Essential

Have the right to live and work in the UK

Benefits

We offer our staff:

  • Competitive salary
  • 25 days holiday plus bank holidays, increasing to a maximum of 30 days with length of service
  • Workplace Pension
  • Fruit for employees every Tuesday
  • Breakfast every Wednesday
  • Early finish on Friday
  • An office in the heart of Bristol’s Harbourside

If you're looking to join a dedicated & enthusiastic team and feel you have the skills we're looking for, please get in touch by sending your CV & covering email to hr@vouchercloud.com

Please note we will only respond to your application if you are shortlisted for interview.