Senior Account Manager, Studio Diva Ltd

Function: Senior Account Manager

Role categories: Advertising & Marketing, Design and Branding, Digital / Interactive, Mobile Marketing, Social Media, Print/Print Production, Planning/Strategy, Marketing

  • Rate/Salary: Competitive
  • Location: Bristol
  • Type: permanent
  • Starting date: ASAP
  • Expires: 30/09/2018

Job description

Diva has an exciting opportunity for an experienced Senior Account Manager / ambitious Account Manager to join our award winning Creative Agency. 

With a client list that represents some of the biggest names in the Video Games industry, this is a varied and interesting role that is ideal for an experienced Senior Account Manager looking for a new challenge. You will be the first point of contact for the client on a day to day basis and will be required to build and maintain strong client working relationships whilst driving the business forward. 

You should be passionate about personal and professional development, getting to know our client’s products and always strive to keep up to date on industry news. You’ll show a willingness to work hard, in a fast paced, collaborative environment.

We value great teamwork and the way we communicate is key. Every person that works with us has the capacity to help shape our future. We’re looking for likeminded people who are excited by that prospect and recognise this as a great opportunity to shine.

The successful candidate will need to demonstrate a minimum of five years experience in an account handling role in the creative industry and demonstrate a passion for the video games and entertainment genres.

No recruitment agencies please.

Who are DIVA?

At Diva we believe happiness comes from loving what you do. We’ve built on that core ethos, by celebrating and trading upon true passion. The result is a thriving creative agency, packed with amazing people, who combine their professional talent with their favourite pastimes. The secret to our success is simple. Do great work. Be nice to people. 

What will I be doing?

Reporting directly to the Account Director, you will be responsible for maintaining and strengthening the day-to-day client-agency relationship. You will manage the operational aspects of client accounts, and respond to briefs by delivering quality creative work across multiple channels, approaching these with both a creative and commercial mindset. 

Working alongside Senior Management, you will develop an in-depth understanding of our clients’ business needs, values and objectives.

You will be expected to report as necessary to your line managers on the financial health of clients accounts and projects and assist in preparing weekly, monthly, quarterly and annual reports.

You should regularly be looking to inform your line manager of new opportunities for growth from existing accounts from a business development perspective.

You will maintain detailed awareness of relevant market trends affecting your accounts, and developments in the wider advertising, communications and creative industries. This includes but not limited to video game releases, industry events and announcements. 

You will also maintain awareness of the ever evolving creative landscape (e.g. new platforms and formats), and the technical and creative capabilities of the studio teams. Ensuring that you best match those capabilities with the needs and requirements of the client.


Person specification

What experience do you need?    

  • Outstanding organisational skills
  • Commercially and creatively astute
  • Good at evaluating creative work; able to give and receive feedback to support its development
  • The ability to plan and strategise current and future projects
  • Excellent written and oral communications skills
  • Adaptable, flexible and with a keen attention to detail
  • Commercial awareness in relation to costs and account productivity
  • Full awareness of print and digital platforms, processes and techniques
  • The ability to work as team in a busy and stressful environment by keeping calm under pressure, being a clear thinker and problem solver. 


  • A super-creative environment in which we want you to work hard and play hard. State of the art studio equipment to do your best work and a designated breakout area with bean bags and comfy chairs to relax, watch TV or go head to head on the latest video games over your lunch break. We also let you take home the occasional free game. 
  • Whenever possible we try to knock off early on Fridays for team drinks.
  • Quarterly team socials - Go Karting, Zorb football and other great adrenaline fuelled team building events. 
  • Legendary Christmas parties you'll be talking about all year. 
  • Awesome paid-for birthday socials - If it’s your birthday, we will give you a £100 float to take the team out to an establishment of your choice - although we encourage you to club together to make it more of an event.
  • All staff are encouraged to attend at least one paid-for conference or training event each year.
  • In good times, we delight in being able to offer a bonus scheme. We’re all about the good times.