Apr19

Innovation in Telephone Sales/Customer Care
Most sales managers and seasoned sales executives know that telephone sales and cold calling are among the best strategies for improving the sales in a company's sales department. But, not all salespeople enjoy doing telephone sales and many are not very good at. Incoming telephone calls are very important to all companies, but so many companies do not realise how many sales they are losing due to mismanaging the phone calls.
Is there a way to make telephone sales simple? This course will make suggestions on what you can do to improve things and use simple training techniques to help the employees kick their bad telephone habits and develop new improved skills.

Delegates will learn:
How to turn an enquiry into a sale?
How to make the customer feel important.
How to handle complaints and difficult customers.
How to recognise internal and external customers.
How to structure the call.
How to sell yourself.
How to control the conversation.
How to close the order.
How to build up a relationship.
How to follow up.
The importance of teamwork.
How to build lasting customer relations.

As products and services become more and more alike, the competitive edge comes from the experience the customer has with your organisation.
Contact: www.bristolbusinesscollege.com/news
TEL: 0845 555 1030

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